O'Bon Paris
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SimOptions

Frequently Asked Questions

General Questions

What is SimOptions?
SimOptions is Europe’s #1 marketplace for international Prepaid SIM Cards for travelers all over the world. Benefit from the lowest rates for internet data, calls and SMS during your next trip abroad.
We offer SIM Cards (all formats: normal, micro and nano sizes), mobile phones and travel accessories so you can stay connected throughout your trip.
Travel accessories include international travel adapters, car chargers and Power-banks (external batteries).
How Does it Work?
Every prepaid SIM card offer includes: Mobile internet and/or Phone calls and Text messages (please check details for each offer on the dedicated product page).
Each product comes with a detailed description of the offer available.
How do I contact customer care?
Our team will remain at your disposal via our:
  • Live Chat
  • Email support: contact@simoptions.com
  • Phone: +1.6465862166
Enclosed with each SIM Card, a notice will also give you the possibility to contact the operator’s Customer Service in case of a technical issue.
Is my payment safe?
We provide a full secure payment process (through Paypal, Stripe & AliPay).
We accept MasterCard, Visa, CB, JCB, American Express, Paypal and AliPay Accounts.
Where can it be delivered?
We deliver our products to more than 120 countries around the world (home address, office or directly to the hotel where you will be staying).
Please be aware that customs policies vary widely from country to country and custom fees can be applied by the country where you reside. All customs clearance fees must be paid by the customer. For further information please contact your local customs.
For more details on Delivery Options please click here.
Should I choose Express or Standard delivery?
Express delivery will be the fastest delivery mode and will provide you with a tracking code with details from shipping to delivery point. The parcel is insured if lost by the Postal Services.
Standard delivery will only provide the proof of shipping but no tracking is available outside of Europe. If the package is lost by the postal service, no refund will be available.
Are roaming fees possible?
Our travel SIM Cards guarantee that no roaming fees can be applied. Enjoy an easy connection at a local rate and master your mobile budget while traveling.
Can I cancel my order?
SimOptions reserves the right to charge 15% of the order price as cancellation fee as long as the SIM Card has not left our warehouse. As soon as your order leaves our warehouse, cancellations/ adjustments of the order are not possible anymore.

SIM Card & Coverage Information

How to use the SIM card?
You will receive a Tri-format SIM Card.
Our Sim Cards work in any unlocked device. However, for specific details, please check out the product description of your chosen Sim Card.
Is the SIM Card compatible with my device?
You will receive a Tri-format SIM (normal, micro and nano).
Standard SIM (25x15mm)
Micro SIM (15x12mm)
Nano SIM (12.3×8.8mm)
Therefore, they are compatible with any device.
What is included in the package?
Every prepaid SIM Card offer includes: Mobile internet and/or Phone calls and Text messages depending on your selected package.
Each product comes with a detailed description of the offer available.
What SIM formats are available?
You will receive a Tri-format SIM (standard, micro and nano).
  • Standard SIM (25x15mm)
  • Micro SIM (15x12mm)
  • Nano SIM (12.3×8.8mm)
Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.
What is the validity of our SIM cards?
It depends on the offer.
For more information please check the credit and SIM Card validity on the offer’s product page.
Can I top up the credit of the SIM Card?
Topping up your prepaid Sim Card will be dependent on the offer. Please refer to the Top Up section under the product details.
What is the coverage for the SIM card I chose ?
Please check the coverage for each SIM Card on the dedicated product page.
What is the connection in the covered countries?
SimOptions is working with some of the biggest operators available worldwide to make sure that you receive the best connection and service.
Most of the largely populated areas have great cellular coverage and your mobile device and/or hotspot will work without any disruptions.
However, we cannot guarantee a full coverage in each country, some more isolated regions can provide a weak or nonexistent coverage.
My SIM Card does not work. What shall I do?
If your SIM Card does not work we recommend you to check following things:
  1. Is your mobile data on your phone activated?
  2. Does your phone have the APN settings? (please refer to each SIM Cards’ APN setting in the manual provided)

If you still have any questions or your SIM Card still does not work, please contact us via Live Chat, email or phone.